Frequently Asked Questions
Q. Why should I choose Nexgen Auto Pros in Odessa-Midland Texas?
A. Nexgen Auto Pros has become a trusted professional automotive detailer. Check out our reviews on google. Most auto detailers rely on quantity, getting as many vehicles in and out the door as quickly as possible to make an extra dollar.
Nexgen Auto Pros has become a leader based on Quality, and Customer Satisfaction. Your vehicle and your trust are most important to us.
Nexgen Auto Pros is a veteran owned and operated business with many years of experience in automotive reconditioning and preservation. Also, we are fully insured and licensed.
And best of all, we are 100% eco-friendly, and only use products Made in the USA.
Q. Do you offer military discount?
A. Yes. A big thank you to the real heroes and celebrities of our beautiful country! - veterans, active duty military, law enforcement, our first responders, god bless you... God bless America.
Q. How often should I have my car detailed?
A. We suggest a full auto detail once every 3-6 months and a wash and vacuum once per month. This will keep your vehicle clean and protected from the weather throughout the year.
Q. My friend cleans cars on the side and can do it cheaper, why not use him?
A. Great question, however, you should ask, is he a professional? Is he licensed and insured? Does he have the right tools, knowledge and products to do the job right? Chances are the answer is no.
Automotive Detailing is our full time job and our passion. With our years of experience, we have encountered and embarked upon just about every situation in the detailing business. We have the tools, knowledge and products to get your vehicle back to showroom condition. In a world of amateurs, Nexgen Auto Pros is your professional.
Q. Is it ok to take my car to a drive thru car wash?
A. Definitely, and we suggest it in order to keep your vehicle in great shape as long as you stay away from "soft touch" or car washes with rotating brushes, towels or mops. We frequently research drive thru carwashes so that we can suggest to our customers on the go, which one we feel is the best. Most of the time however, we are disappointed with the outcome. In our experience, we have encountered damage to the paint, broken wipers, damaged accessories, soap residue, spotting, and areas left unclean even with the highest priced wash.
If a quick wash is all you need, we offer a low cost exterior wash. Your vehicle will be hand washed, towel dried and we'll even throw in an interior vacuum. This service only takes a few minutes and will leave your vehicle with a spot free shine.
Q. Should I have my brand new car detailed?
A. Car dealerships rarely wax new cars, and we've never heard of one that specially treats and protects leather interior. Performing both of these procedures is important in aiming your new investment in the right direction. That is why Nexgen Auto Pros is the very first stop for many of our customer's new vehicles. Many of our customers opt for our Gtechnic Ceramic Coating application to their new vehicle. This will give your paint a durable sacrificial layer of paint protection from the start.
Q. My car is leased, should I have it detailed?
A. Absolutely, the better your car's appearance and condition, the better trade value you will get on your car, and the less they will charge you for reconditioning the car upon return.
Q. How long does a detail take?
A. Depending on the package you choose, a full detail can take from 8-12 hours. Quality is the key, and we don't return your vehicle until it meets our strict standards and your expectations.
Q. What can I expect after I make my appointment?
A. The day of your appointment, you will receive a confirmation phone call to the number you provided about a half hour before your appointment. Upon arrival the technician will walk with you around your vehicle, inspecting and documenting to determine what is needed. Once this is complete the technician will take your keys and proceed with the detail you have chosen. The technician will label and bag up any remaining personal items left in your vehicle and leave them in the trunk or rear cargo area of your vehicle. Once the detail is complete the technician will give you a courtesy call for vehicle pickup. Finally the technician will walk with you around the vehicle, explaining what steps were taken in the detailing process.
Q. What area do we cover?
A. We cover Midland Texas, Odessa Texas, Andrews Texas, Greenwood Texas & surrounding areas
Q. Do you come to my home or work?
A. No, all our services are performed at our shop location in Odessa Texas. 7151 Faudree Road Suite 32 Odessa TX 79765
Q. Are there additional charges for pet hair?
A. Yes and no, depending on the interior fabric and the amount of pet hair will determine whether additional charges are applied. You will be notified before additional work and charges apply.
Q. Can you repair deep scratches?
A. The quickest way to determine whether we can fix deep scratches is by performing a fingernail test. If you can feel the scratch with your fingernail we probably aren't going to be able to polish it out. In other words, if the paint is gone, all we can do is make the scratch as unnoticeable as possible.
Q. Can you remove paint overspray?
A. An overspray can come from a variety of causes. Someone in you neighborhood has been spray painting the outdoor furniture or, perhaps new construction crews have been painting the new house next door. In most cases this can be fixed with our clay bar technique. It all depends on how much and how long the overspray has been on your vehicles surface. We always strive to do the best we can but there's always limitations on what can and can't be done.
Q. Are there special discounts for multiple vehicles?
A. No, we do not offer multiple vehicle discounts at this time.
Q. How much lead time to get an appointment?
A. In general we need a week or two to get you in our schedule. But call anyway as we may have had a cancellation.
Q. Do you accept credit cards?
A. Yes, we accept cash, check and all major credit cards.
Q. Do you offer gift cards?
A. Yes. Gift cards are available on-line or can be ordered by phone. 432-217-0645
Q. What is not included in a typical detail price?
A. Excessive paint overspray, acid rain problems, water spots, major scratches/dents, road marking paint, engine detail - (additional charges apply for the following) accumulated trash removal from interior, excessive stain removal, severely neglected interiors and removal of excessive pet hair.
Q. I bought a smokers car. What can you do about that?
A. Smoke odor is one of the most challenging problems for a detailer. We have to clean the entire interior including the headliner and use our ozone generator to minimize or eliminate the odor. We use the best odor eliminators on the market for all odors including smoke. Check out our Smoke Odor Removal service.